DWG NONB—2026
TITLEEXECUTIVE ENGINEERING LEADER
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REVC
MOUNTAIN HOUSE, CA · EXECUTIVE ENGINEERING LEADER

Nauman Bashir

IT Strategy & Enterprise Architecture  /  Global Engineering Leadership  /  GenAI & Agentic AI Transformation Leader

Technology executive with 25+ years of global engineering leadership — from Cable & Wireless and Deutsche Morgan Grenfell's London trading floors, through a 15-year run modernizing financial systems in the Bay Area, to the past decade architecting Apple's global contact center platforms. Currently own strategy and delivery for a team whose systems influence $3B+ in annual labor spend, aligning cloud, AI/ML, and enterprise architecture with organizational growth.

Connect on LinkedIn → Email
SYS.01

IT Strategy & Enterprise Architecture

  • Set multi-year technology roadmaps for Apple's contact center platforms, partnering with IS&T and business stakeholders on architecture direction
  • Directed cloud transformation from legacy systems to AWS (EKS, Lambda, EMR), modernizing the platform's operating model
  • Introduced self-service scheduling and variance-reporting tools that cut operational overhead across the platform
REF — AWS-SA · OEA · AWS-DOP
SYS.02

Cloud, AI/ML & Cybersecurity Transformation

  • Architected ML-powered workforce forecasting and a sentiment-analysis pipeline on AWS Transcribe + SageMaker
  • Sponsored a GenAI QA platform (Bedrock + LangChain) automating call-quality scoring — $15M+ in annual savings
  • Own cybersecurity and regulatory compliance posture across contact center systems and data
REF — AWS-ML · AWS-SEC · ISO-42001
SYS.03

Global Engineering Leadership & Budget Oversight

  • Manage $4M–$6M in annual engineering budgets; influence $3B+ in annual labor spend through workforce systems
  • Lead cross-functional, globally distributed engineering teams under Agile delivery
  • 25+ years spanning telecom, investment banking, financial services & Big Tech
REF — PMP · CSM · AWS-CP
Revision Log — Professional Experience
D

Apple Inc. — Engineering Manager | Architect | Application Owner

Cupertino, CA · 2013–Present
  • Own strategy and delivery for Apple's global Contact Center Technology Group, managing $4M–$6M in annual engineering budgets and influencing $3B+ in annual labor spend
  • Directed cloud transformation migrating legacy systems to AWS (EKS, Lambda, EMR); architected ML-powered workforce forecasting and built the mobile-first Shifts App, saving $250K/year in vendor costs
  • Established as the team's GenAI and Agentic AI transformation leader, setting direction for autonomous, agent-driven workflows across the contact center technology group
  • Sponsored a GenAI QA platform (Bedrock + LangChain) automating call-quality scoring and coaching — $15M+ in annual savings
  • Enhanced customer experience through real-time routing engines, Support App integration, and an AWS Transcribe/SageMaker sentiment-analysis initiative, while partnering with IS&T and business stakeholders on the multi-year technology roadmap
C

Performant Financial Corporation — Senior IT Manager | IT Manager | Senior Developer

Livermore, CA · 1998–2013
  • Progressed from Senior Developer to IT Manager to Senior IT Manager over 15 years, directing distributed Java engineering teams and enforcing architecture governance
  • Led the organization's adoption of Agile practices and delivery tooling
  • Delivered scalable payment, ranking, and compliance systems on a modern Java stack
  • Oversaw mission-critical system upgrades and large-scale data migration initiatives
B

Deutsche Morgan Grenfell — Senior IT Consultant

London, UK · 1997–1998
  • Gave institutional trading desks a real-time view into risk by building portfolio modeling platforms on high-frequency market data
  • Turned audit readiness into a built-in capability by automating compliance workflows across trading desks
A

Cable & Wireless — Software Engineer

United Kingdom · 1995–1997
  • Started an engineering career building software for telecommunications and network infrastructure systems at a leading global telecom carrier
  • Built the foundation in distributed systems and large-scale network operations that has carried through 25+ years in engineering leadership
Education
MS

M.S., Computer Science (Telecommunications)

California State University, East Bay (Hayward)
MS

M.S., Computer Science

Preston University, Pakistan
Bill of Materials — Certifications
ISO/IEC 42001:2023 Lead Auditor badgeISO 42001
AWS Certified Solutions Architect Professional badgeSolutions Architect
AWS Certified Machine Learning Specialty badgeMachine Learning
AWS Certified Security Specialty badgeSecurity
AWS Certified Advanced Networking Specialty badgeAdv. Networking
AWS Certified DevOps Engineer Professional badgeDevOps Engineer
AWS Certified AI Practitioner badgeAI Practitioner
AWS Certified Cloud Practitioner badgeCloud Practitioner
MarkCredentialDomainStatus
ISO-42001ISO/IEC 42001:2023 Lead Auditor (AI Management System)AI GovernanceActive
AWS-SAAWS Certified Solutions Architect – ProfessionalCloud ArchitectureActive
AWS-MLAWS Certified Machine Learning – SpecialtyApplied AI / MLActive
AWS-SECAWS Certified Security – SpecialtyCloud SecurityActive
AWS-ANAWS Certified Advanced Networking – SpecialtyCloud NetworkingActive
AWS-DOPAWS Certified DevOps Engineer – ProfessionalDevOps / SREActive
AWS-AIPAWS Certified AI PractitionerApplied AI / MLActive
AWS-CPAWS Certified Cloud PractitionerCloud FundamentalsActive
PMPProject Management ProfessionalProgram LeadershipActive
CSMCertified Scrum MasterAgile DeliveryActive
CASSCertified Application Security SpecialistApplication SecurityActive
OEAOracle Certified Enterprise ArchitectEnterprise ArchitectureActive
SCJP/SCBCDSun Certified Java Programmer / Business Component DeveloperEnterprise JavaActive
Strategic Interest Areas
Cloud & Multi-Tenant Architecture Big Data, AI/ML & GenAI High-Performance Computing Sustainable Compute & Blockchain Infrastructure Smart Cities & IoT Digital Government, FinTech & Cybersecurity
Technology Stack
Platforms
AWSEKSEMRSageMakerBedrockKubernetesNICEAspectHadoop
Languages
JavaPythonNode.jsRShellSQLFlutter
Frameworks
SpringAngularLangChainStrutsDroolsQuarkus
Tools
JIRAJenkinsSplunkSOAP-UIgRPCMATLAB
Databases
DynamoDBOracleMySQLCassandra
Field Notes

Well-Architected in practice: what actually breaks first

Coming soon

What GenAI pilots need before they need a model

Coming soon

Enterprise architecture habits that still matter in the AI era

Coming soon
Sign-off
Drawn byNauman Bashir
LocationMountain House, CA
Contactnaumanbashir@gmail.com
Profilelinkedin.com/in/naumanbashir
◆ Approved for contact